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WARNING lockwood Gift Machine

Discussion in 'Chit Chat' started by gary160974, Aug 12, 2011.

  1. gary160974

    gary160974 I adore Uzi08

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    New gift machine has got problems again needed to post a warning this is not support for it

    It will let you send stuff to Japan charge you for it but not deliver it ( it does warn you in FAQ that you cant but it doesnt stop you from doing it )

    it does however stop you from sending to certain NA or EU accounts no reason just wont send it does tell you and doesnt charge you

    It will let you send to the above certain NA or EU accounts if you use a Japanese account

    Send to one person at a time otherwise you will be waiting till they next birthday before you get out of shop

    recieving time has increased so if you go to a gift machine and your gift dont appear wait for a while it might

    Good idea / poor implementation means me and many of my friends wont use it

    but if you wanna use it and find more issues to warn us about post them
     
  2. C.Birch

    C.Birch Site Owner
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    Lockwood have asked that can anyone with errors please report it at the folowing address: http://lockwood.helpserve.com/

    The more details they can get from users the faster they are able to track the problems and go about fixing them.

    Thanks.
     
  3. ReccaWolf

    ReccaWolf Well-Known Member

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    This problem made my HDD file system corrupted just now and it also made me freeze before in HK Home. Someone sent me a reward from it, and I can't get it to the the freeze issue. Seems I might need to leave the Harbor Studio space alone before this can be fixed.
     
  4. C.Birch

    C.Birch Site Owner
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    We have received a number of reports from user that they are currently experiencing issues with the updated Lockwood Gift Machine.

    We are aware of the issue and are currently investigating possible causes.

    Reported symptoms have included Home freezing or crashing when trying to connect to the Gift Machine.

    Should you encounter an issue with the Lockwood Gift Machine or any Lockwood product or service please contact the Lockwood Support Team on:

    http://lockwood.helpserve.com

    Please remember to include:

    Your PSN ID
    Your PSN Region
    A detailed description of the issue you've encountered

    If you have encountered a freezing or crash errors you may find the following suggestions of help:

    With this sort of connection issue you may find the following advice of help.


    • It may simply be a matter of the servers being very busy, so leaving the space for a few minutes and trying again a little later may resolve the problem
    • If it's more of a connection issue try logging out of Home and resetting your router (This is very easily done by switching it off the router and unplugging it for about 10 seconds)
    • If you still have problems you may find changing your PS3's DNS information helps. You can do this in the settings menu.
    You’re looking for Internet Connection Settings > Custom > DNS Settings > Manual

    Google’s DNS details are (8.8.8.8 & 8.8.4.4)

    If you find you are regularly having network issues or errors with Home we would recommend contacting Sony Customer Support Directly or checking the PlayStation Home Support Forum for your region.

    We are actively investigating all reports and will update users as soon as we have any concrete information.

    We thank you for your patience and support at this time.

    The Lockwood Support Team
     
  5. DanMW

    DanMW Active Member

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    The problem I am having is that I can't see what gifts my friends already have apart from the ones I sent yesterday, and also my ps3 freezes when I send a gift and then try using the machine again then it freezes, it has happened 2 times. I'm not going anywhere near that evil machine for the time being.
     
  6. gary160974

    gary160974 I adore Uzi08

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    Im in the same boat as Dan gonna give it a miss, because its not just me involved. If it was give a gnome a home day and I gave my friends a gnome I could actually cause my friends to have hdd issues freezing issues etc etc. Its actually homes Russian roulette machine .
     
  7. Brian White

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    It happened to me yesterday, and today. Everytime I tried to send someone a free gift, it freezes up. After it froze on me, it forces me to restart my PS3, and that angers me.
     
  8. happyfeet

    happyfeet Bickeybird

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    It's home it did that last week too.
     
  9. Brian White

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    Oh, I found a solution. I will go to the gift shop, and use the built-in gift machine there, and/or buy the PS Home spaces that have the built in gift machine. That will work. From now on, I am not going to use the portable gift machine.
     
  10. kwoman32

    kwoman32 Head Administrator
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    I gave up using the portable GM a long time ago. Always had problems with it. Like you, if i use it at all, I use the built-in one. Usually the one at the public Midnight Glade space. Even then, the delivery is super slow.
     
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