Modern life is a form fill, drop down menu, auto populate, choose a link, click to submit kind of experience. As long as your problem, question or request falls within a very specific, pre programmed route you are ok. If not you’re screwed!
I love the on line world and all the benefits it has to offer, This site for example is such a great resource and community but ultimately it can only follow specific paths of it’s pre-determined programming. Any deviation requires talking to a human being and well, good luck with that. The best example of this is on line banking. I once paid a bill twice by mistake and tried to fix my mistake, you can guess how that turned out.
The programmable form has replaced real time interaction and we are ok with it for the sake of convenience and doing things in a world well beyond 9 to 5. Complaints and customer service has turned into an on line form that god knows what ever happens to that. Companies can now do a ton more with two tons less but that somehow doesn’t translate to cheaper prices.
We humans are mistake making machines and we are now moving at faster and faster speeds, so our mistakes now happen at the speed of light as well. I once bought a Seals and Crofts song from iTunes. Not to diss the early 70’s power soft rock duo but I didn’t want the tune but somehow screwed up and now I am the proud owner of “Get Closer.” Every time it comes around in shuffle mode I cringe as it reminds me of the “click here” world we live in.
If you would like to leave a comment please use the “leave a comment” form. If you want to rate this blog use the drop down “rate this entry” tab. For anything else you’re out of luck!
It’s a form/paint by the numbers world we live in
Comments
To make a comment simply sign up and become a member!